Contact| Refill Relay

Typical response time: 1–2 business days. We're a small team. We don't use autoresponders. If you email us, a real person reads and replies.

General enquiries Questions & feedback [email protected] For anything else — a question about an article, feedback on a tool, or just to say hello. Editorial Corrections & updates [email protected] Found something inaccurate or outdated in one of our guides? We take corrections seriously and update articles promptly. Media & press Press enquiries [email protected] Journalists and media professionals — include your outlet and deadline in the subject line. Partnerships Partnership enquiries [email protected] We consider partnerships that genuinely benefit readers. We do not accept sponsored content or paid placement.

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What we can and can't help with

We can help with

Questions about the content of our guides and tools
Flagging outdated clinical information so we can update our articles
Feedback on our symptom checkers and interactive tools
Media and press enquiries about Refill Relay or our coverage areas
Privacy requests — data access, correction, or deletion under CCPA or other applicable law

We can't help with

Medical advice — we are not clinicians and cannot advise on your specific health situation. Please consult your doctor, pharmacist, or a telehealth service.
Insurance disputes — for help appealing an insurance denial, see our prior authorization guide or contact your state insurance commissioner.
Prescription refills — for help managing your refills, speak with your pharmacy or prescriber directly.
Medical emergencies — call 911 or go to your nearest emergency room.

Our editorial email

For all enquiries: [email protected]

We do not have a phone number. Email is the fastest and most reliable way to reach us, and means we have a record of what was said — important for editorial accuracy.

For readers in crisis

If you are experiencing a mental health crisis or thoughts of self-harm, please reach the 988 Suicide & Crisis Lifeline by calling or texting 988 in the US. This is free, confidential, and available 24/7. We are not a crisis service.

We read every email.